Special Cases - Common Issues

If you run into one of these special cases, reading this section can save you a lot of time.

Run Hi-Speed COM Tools as an Administrator

You must be signed into Windows as an Administrator in order to change settings in Hi-Speed COM Tools. If you are not an Administrator, any changes you make will not be saved.

Changing COM Port Assignments

When switching COM ports the application currently using the COM port to be reassigned must be shut down first before reassignment of COM port.

If You Install More Than one Hi-Speed Serial Card

If you have previously installed the Hi-Speed COM Tools (Baud Mapper) and you are planning to install another Hi-Speed Serial (SIO, DIO, QIO) Card, you must remove the Hi-Speed COM Tools ICON from the Task Bar. If the icon does not show up in the Task Bar you may continue the installation.

If the icon is present in the Task Bar, it can be removed by clicking on the ICON to open the Hi-Speed COM Tools and unchecking "Always show icon on the task bar" at the bottom of the screen. The icon should disappear and you can proceed with the installation of the new card. If you don't uncheck the box to remove the icon, the new Serial card will not install correctly.

Hot Swapping

Hot Swapping is removing and inserting the card when the computer is turned on. You can safely hot swap your serial card only if you have stopped the operation of the card. This can be done by double clicking on the task tray ICON "Safely Remove Hardware" and select "Stop". If the communication port assigned to the card is open, DO NOT remove the card.

If you remove the card from your system, you may receive a system error and be required to reboot. Socket is not responsible for any data loss.

Using More than one Socket Serial Product

If you happen to have more than one of the following Socket products that include the Hi-Speed COM Tools, you must install the software related to each product. To ensure that you have available the latest version of the Hi-Speed COM Tools, install the most updated software version last.

• Hi-Speed Serial I/O Card

• Hi-Speed Dual Serial I/O Card

• Hi-Speed Quad Serial I/O Card

• Hi-Speed Digital Phone Card

Whatever software is installed last will override the previously installed Hi-Speed COM Tools software. Any enhancements or updates included in the latest version of the software will be available to the user when installed.

However, if you install an older software version on top of the most updated version of software, the old software will override and whatever was offered in the latest version for Hi-Speed COM Tools will not be available. Each of the above products will work as long as you install the corresponding software.

These instructions to not eliminate the need to uninstall a previous version driver before installing a new driver. They do, however, insure the installation of product specific utilities besides the driver.

To determine which software is the latest, refer to the Readme. The Readme will include the Rev letter and date.

Using the Hi-Speed Dual Serial Card with an Older I/O Card

In some cases, the Hi-Speed Dual Serial card may not work with an older serial I/O card simultaneously.